Decipher’s vision-language models have always combed through every pixel, click, and pages in your session replays— surfacing patterns your team would otherwise spend hours hunting down.

Today, with Launch Week Day 3, we’re handing you the microphone: ask those same AI agents anything about a customer or account in plain English and watch the answers roll in.

Customer Deep Research lets product managers, CSMs and engineers skip the replay-scrubbing and jump straight to the insight.

Why We Built It

Traditional session replay is powerful, but it comes with a hidden tax:

Teams told us they needed the power of replay without the burden of replay. Customer Deep Research delivers exactly that.

What You Get

🔎 Investigate Any Customer Issue

Ask: “Did Acme Inc. ever finish the onboarding wizard?”
Customer Deep Research locates the relevant sessions, highlights the exact moment onboarding stalled, and tells you why—draft saved, “Confirm & Send” button never clicked, permissions error, you name it.

📚 Crystal-Clear Customer Context

Before your next QBR, type: “Summarize everything Contoso did in the product this week.”
Get a share-ready narrative of usage patterns, key sessions, and automatically tagged insights (feature adoption, segmentation work, alert setups, etc.).

How It Works

1. Continuous Insight Engine
   Decipher’s vision-language models still analyze 100% of your session replays—no sampling, no blind spots.

2. Natural-Language Questions
   Skip SQL and endless replay queues. Just type your question in the chat pane on your account or user page.

3. Narrative + Key Insights + Deep Links
   Results arrive as a concise story, list of insights, and one-click links that jump to the pivotal seconds in the recording.

Real-World Examples

• A PM asks if a user actually sent their first email campaign.
  AI responds: “They created the campaign on April 20th but never clicked Confirm & Send—it’s stuck in Draft.”

• A CSM prepping for a customer call requests a 7-day activity digest.
  Outcome: Instant recap of sessions, time spent, exports created, alerts configured and integration attempts—plus meeting recommendations.

Get Started Today

Existing customers can start using Customer Deep Research today—no extra setup required.

New to Decipher? Start a free trial at app.getdecipher.com or book some time with us here and transform every replay into actionable answers—before your coffee even cools.